Privacy Policy

1. Introduction

Welcome to The Kenko Life. We are committed to protecting the privacy and security of our customers’ personal information. This privacy policy outlines our practices regarding the collection, use, and sharing of your personal information.

2. Information Collection

We collect information that you provide to us when you register for our services, including but not limited to:

Name and contact information (such as email address, phone number, and delivery address)
Dietary preferences and restrictions
Health and fitness goals
Payment information
Blood reports, which we may occasionally collect and store with your explicit consent to enable our nutritionists to provide more personalized guidance.

We may also collect information automatically when you use our services, such as your IP address and information about your device and browser.

3. Use of Information

The information we collect is used for the following purposes:

To create and manage your account. Please note that when you agree to be onboarded and provide your email ID, our operations team will use this information to create an account on our backend on your behalf. By doing so, you agree to our terms and conditions.
To customize and deliver your meal plans.
To process payments.
To communicate with you about your account or our services.
To provide personalized nutritional guidance, utilizing information from blood reports (with your consent).
To improve and personalize your experience with our services.

4. Sharing of Information

We do not sell or rent your personal information to third parties. Whatever data we collect from our clients is strictly not shared with any third party. However, we may share your information with third-party service providers for purposes such as:

Delivering meals
Processing payments
Conducting data analysis and research to improve our services

We require these third parties to protect the confidentiality of your information and use it only for the purposes for which we disclose it to them.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to access, update, or delete the personal information we hold about you. You can exercise these rights by contacting us at the contact information provided below.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

8. Grievances

In accordance with the relevant provisions of the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer who can be contacted with respect to any complaints or concerns including those pertaining to breach of the Terms of Use, Privacy Policy and other polices of the Company are published as under:

Grievance Officer Name: Nidhish

Email address: nidhish@thekenkolife.com

Phone number: 8904133297

The Grievance Officer can be contacted between 10 AM to 5 PM from Monday to Friday except on public holidays.