Refund Policy

​

At The Kenko Life, we strive to provide the best service possible. If you are not satisfied with our services and wish to terminate your subscription, please review the following refund details for different plans:

For Monthly Plans

1. Upon receiving a termination request, our team will pause the meals from that day and assess the account for remaining meals.

2. Any unused meals will be refunded.

3. Refunds will be processed and reflected in the user’s bank account within 5-7 working business days.

4. No refund is applicable for individual meals ordered.

5. No refunds will be initiated if the kitchen is not operational due to circumstances beyond our control, such as strikes, natural disasters, etc.

For 2 and 3-Month Plans

1. If a user wishes to terminate their subscription, a flat charge of ₹300 per meal plus delivery charges of ₹30 per day will be applied from the start date until the termination date.

2. All discounts will not be considered in the refund calculation.

3. For example, if a user has paid ₹22,500 for 90 meals (at ₹250 per meal) and stops after 15 days, the refund will be calculated as follows:

   • 15 days x ₹300 per meal = ₹4,500

   • Delivery charges: 15 days x ₹30 per day = ₹450

   • Total charges: ₹4,500 + ₹450 = ₹4,950

   • Refund amount: ₹22,500 - ₹4,950 = ₹17,550

4. Refunds will be processed and reflected in the user’s bank account within 5-7 working business days.