At The Kenko Life, we strive to provide the best service possible. If you are not satisfied with our services and wish to terminate your subscription, please review the following refund details for different plans:
1.1 Active Delivery DayAn “Active Delivery Day” means any day on which at least one meal is successfully delivered to the customer. If a customer is subscribed to two meals per day but only one meal is delivered on a particular day, that day shall still count as one Active Delivery Day.
Paused days, non-delivery days, and days on which no meal is successfully delivered shall not be counted as Active Delivery Days.
1.2 Meals Consumed“Meals Consumed” means the total number of individual meals successfully delivered to the customer under the relevant subscription plan or billing period.
1.3 Commitment Period
• 1 Month Plan: 26 Active Delivery Days
• 2 Month Plan: 52 Active Delivery Days
• 3 Month Plan: 78 Active Delivery Days
1.4 Renewed Plan PeriodWhen a subscription plan is renewed, the count of Active Delivery Days shall reset to zero for the renewed plan period. Any refund, repricing, or cancellation calculation after renewal shall be evaluated only with reference to the renewed plan period.
If a customer cancels a subscription before completing the applicable commitment period, all Meals Consumed shall be retrospectively repriced based on the number of Active Delivery Days completed.
For subscription plans purchased before 1 June 2026:
• 0–25 Active Delivery Days: Rs. 350 per meal (inclusive of delivery charges)• 26–51 Active Delivery Days: Rs. 300 per meal
• 52–77 Active Delivery Days: Rs. 275 per meal
• 78+ Active Delivery Days: Rs. 250 per meal
For subscription plans purchased on or after 1 June 2026:
• 0–25 Active Delivery Days: Rs. 375 per meal (inclusive of delivery charges)
• 26–51 Active Delivery Days: Rs. 325 per meal
• 52–77 Active Delivery Days: Rs. 300 per meal
• 78+ Active Delivery Days: Rs. 275 per meal
For cancellations before completion of 26 Active Delivery Days, the applicable repricing rate shall be deemed inclusive of delivery charges and no separate delivery charge recovery shall apply.
Delivery charges shall be deducted only where the customer has completed 26 or more Active Delivery Days.Standard delivery charges:
• 1 Month Plan: Rs. 800
• 2 Month Plan: Rs. 1,600
• 3 Month Plan: Rs. 2,400
Delivery recovery shall be calculated proportionally based on the plan duration purchased.The delivery charge structure shall remain unchanged notwithstanding any revision in meal pricing.
Upon renewal of a subscription plan, Active Delivery Days shall reset to zero and the renewed plan shall be treated as a fresh subscription period.Unused balances may be migrated to a revised plan, subject to The Kenko Life’s approval and internal reconciliation.
For cancellations before completion of 26 Active Delivery Days:
Refund Amount = Amount Paid – (Applicable Inclusive Repricing Rate × Meals Consumed)
For cancellations after completion of 26 Active Delivery Days:
Refund Amount = Amount Paid – (Applicable Meal Rate × Meals Consumed) – Proportional Delivery Charges Consumed
All deductions shall be inclusive of GST where pricing is GST-inclusive.
Example 1 – Plan Purchased Before 1 June 2026
• Total Amount Paid: Rs. 8,600
• Meals Consumed: 5
• Active Delivery Days: 5
• Applicable Rate: Rs. 350 per meal (inclusive)
Refund = Rs. 8,600 – (Rs. 350 × 5)
Refund = Rs. 6,850
Example 2 – Plan Purchased On or After 1 June 2026
• Total Amount Paid: Rs. 9,250
• Meals Consumed: 5
• Active Delivery Days: 5
• Applicable Rate: Rs. 375 per meal (inclusive)
Refund = Rs. 9,250 – (Rs. 375 × 5)Refund = Rs. 7,375
Example 3 – Cancellation After Completion of 26 Active Delivery Days
• Customer purchased a plan on or after 1 June 2026
• Amount Paid: Rs. 17,200• Meals Consumed: 35
• Active Delivery Days: 35
• Applicable Meal Rate: Rs. 325
Delivery Recovery:Rs. 1,600 ÷ 52 × 35 = Rs. 1,076.92
Refund = Rs. 17,200 – (Rs. 325 × 35) – Rs. 1,076.92
Refund = Rs. 4,748.08
The above examples are illustrative only and shall not override the refund methodology set out in this Policy.
Customers may pause their subscription in accordance with applicable pause policies. Paused days shall not count as Active Delivery Days.
Approved refunds shall be processed within 15 working days from the date of approval
Refund eligibility shall be subject to verification of subscription records, Meals Consumed, Active Delivery Days completed, payments received and any migrated balances.The Kenko Life reserves the right to deny or withhold refunds in cases involving misuse, fraud, chargebacks, repeated customer unavailability, incorrect delivery information or violations of subscription terms.By purchasing, renewing, upgrading, downgrading or continuing a subscription, the customer acknowledges and agrees to this Refund & Cancellation Policy.
In the event that The Kenko Life is unable to provide meals or perform its obligations due to circumstances beyond its reasonable control, including but not limited to pandemics, epidemics, public health emergencies, governmental restrictions, curfews, lockdowns, labour shortages, supply chain disruptions, shortages of raw materials, fuel or utilities, transportation disruptions, acts of God, civil unrest, war, terrorism, or other force majeure events, The Kenko Life shall not be deemed in breach of its obligations or liable for any resulting delay, interruption, or non-performance. In such circumstances, The Kenko Life may suspend, modify, reschedule, extend, or discontinue services without liability. Any refunds, credits, extensions, or alternative remedies shall be provided solely at The Kenko Life's discretion.
