Welcome to The Kenko Life. We specialize in providing personalized, macro- and calorie-counted meals designed to support your health and fitness journey.
The website and App is operated by Yutai Prime Foods Private Limited, hereinafter referred to as “The Kenko Life”. This document, i.e., the Terms of Use (“Terms”) contains the terms and conditions between Yutai Prime Foods Private Limited (“we”, “our”, “us”) that owns and controls the brand known as ‘The Kenko Life’ and you, the user of the Website or App (“User”, “you”, “your”).
By accessing or using our website, app, or services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
Please refer to our Privacy Policy for details on how we collect, use, store, and protect your personal information
The Kenko Life provides customized meal products and related wellness services, including but not limited to nutrition consultations, meal planning, meal preparation, meal delivery, customer support, progress tracking, and other ancillary services. Specific details of our plans and offerings are available on our website or will be shared during the onboarding process.
Meals may be assigned and customized by The Kenko Life based on customer-provided information, dietary preferences, and disclosed allergens.
You agree to use our services lawfully and responsibly. You must not misuse our platform, interfere with its normal operation, or infringe on the rights of other users or The Kenko Life.Customers are responsible for providing accurate and updated personal information, delivery addresses, dietary preferences, allergen information, medical disclosures, and other details required for smooth service operation.
Corporate Customers
Where Services are purchased, sponsored, facilitated, or administered by an employer, corporate entity, institution, or other organization ("Corporate Customer"), the Corporate Customer shall be responsible for ensuring that all information provided to The Kenko Life is accurate and that its employees, representatives, or beneficiaries comply with these Terms. The Corporate Customer shall remain responsible for payments, coordination, and operational requirements based on the agreement signed by both the parties unless otherwise agreed in writing.
During the onboarding process, you will be required to provide a valid email address. This email ID will be used as your primary identifier in our backend system. A personalized application will be created by your assigned nutritionist using this identifier, and all data—including consultations, preferences, progress, and communication—will be attached to this profile. You are responsible for ensuring the email provided is correct and up to date.
Customers are responsible for providing accurate, complete, and updated dietary, allergy, medical, and health-related information during onboarding and throughout their subscription period.
While The Kenko Life makes reasonable efforts to customize meals based on disclosed dietary preferences and allergens, customers acknowledge that meal customization depends on the accuracy of the information provided by them.
The Kenko Life shall not be held liable for adverse reactions, allergic responses, complications, or health outcomes arising from undisclosed allergies, medical conditions, medications, dietary restrictions, or inaccurate information provided by the customer.
Customers with severe allergies, chronic illnesses, eating disorders, pregnancy-related dietary restrictions, or other serious medical conditions are advised to consult a qualified medical professional before consuming meals provided by The Kenko Life.
Customers are responsible for providing accurate and updated delivery addresses, contact details, dietary preferences, allergen information, and other relevant details required for smooth service operation.
Any requests relating to delivery address changes, pauses, cancellations, meal preference changes, allergen additions, or related modifications must be communicated before the operational cutoff time communicated during onboarding.
Unless otherwise communicated, the standard cutoff time for modifications or cancellations is 6:00 PM on the previous operational day.
The Kenko Life shall not be responsible for failed or delayed deliveries resulting from inaccurate information, unreachable customers, restricted access locations, or circumstances beyond reasonable operational control.
The Kenko Life reserves the right to modify menus, meal components, packaging, nutritionists, delivery schedules, operational workflows, pricing structures, and service offerings at its discretion, where reasonably necessary for operational, quality, seasonal, supply-chain, or business requirements.
By using our services, customers consent to receiving operational and service-related communications from The Kenko Life through channels including phone calls, IVR calls, SMS, WhatsApp, email, or similar communication methods for purposes including onboarding, delivery coordination, nutrition consultations, support, reminders, feedback collection, and subscription management.
Refunds, cancellations, pauses, renewals, and related subscription matters shall be governed by the applicable Refund Policy available on The Kenko Life website and as updated from time to time.
All content on our website and app—including designs, text, graphics, logos, images, videos, software, and any information or other materials that are posted, generated, provided or made available —is the property of The Kenko Life and is protected by applicable intellectual property laws. You may not reproduce, distribute, or modify any content without our written permission.
The website, application, or services may contain integrations, links, content, software, payment gateways, communication platforms, analytics tools, or services operated by third parties. The Kenko Life does not control and is not responsible for the availability, performance, accuracy, security, legality, completeness, or reliability of such third-party services or content. Use of such third-party services shall be subject to the respective third party's terms and policies.
To the maximum extent permitted under applicable law, The Kenko Life’s total liability arising from the use of its services shall not exceed the amount paid by the customer for the specific affected order or subscription period.
The Kenko Life shall not be held liable for delays, interruptions, or failures in service arising from circumstances beyond reasonable control, including but not limited to natural disasters, extreme weather conditions, traffic disruptions, labour disputes, technical failures, internet outages, governmental actions, supply-chain disruptions, pandemics, force majeure events, or other unforeseen operational circumstances.
The Kenko Life reserves the right to suspend or terminate services at its discretion in cases including, but not limited to, misuse of services, abusive behavior, repeated operational non-compliance, payment defaults, safety concerns, or any other circumstances deemed appropriate by The Kenko Life.
Any disputes arising out of or relating to these Terms shall first be attempted to be resolved amicably through mutual discussions. Failing such resolution, disputes shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, Karnataka.
We reserve the right to amend or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting. We will, wherever possible, attempt to notify you of any changes to the Terms by way of push notifications and/or pop-ups and/or e-mails. Continued use of our website or services after such changes constitutes your acceptance of the updated terms.
Calorie counts, macro calculations, ingredient information, and nutritional estimates are prepared using reasonable methods and available data. Actual nutritional values may vary due to ingredient sourcing, cooking processes, supplier variations, and operational factors.Information provided by nutritionists, coaches, customer support personnel, websites, applications, or marketing materials is intended for general wellness and nutritional guidance only and does not constitute medical advice, diagnosis, or treatment.
The digital payment service is provided on the website or app using a third-party payment gateway. By clicking on the payment link and entering the payment details, the User confirms that the credit or debit card or banking information provided is complete, accurate, and their own. Please check our Privacy Policy to understand who collects, processes, and stores the payment information supplied by the User at the time of payment. The prices/fees for our services and products as displayed on the website or app have factored all of the applicable taxes, delivery charges and any transaction fee that may be chargeable by the payment gateway service provider for facilitating the digital transaction.
The User shall be liable for any damages, loss, costs, expenses, indirect losses, or consequential damages of any kind that may be suffered or incurred by Yutai Prime Foods Private Limited because of any fraudulent or illegal transaction perpetrated by the User.
Yutai Prime Foods Private Limited does not guarantee the security of the payment information provided by the User on the payment gateway link. We do not accept or assume liability for any damages, losses, costs, expenses, indirect losses, or consequential damages of any kind which may be suffered or incurred by the User from the use of the third-party payment gateway service.
All card payments shall be subject to authorization by the User’s card issuer.
Yutai Prime Foods Private Limited shall retain ownership of the meals or products sold until the order has been paid for in full.
